If your product is damaged or faulty on delivery, please contact me at info@pureplesier.co.za within 24 hours so that we can rectify the problem. Use your order number as reference and give a detailed description of the problem. I will contact you as soon as possible to let you know how to proceed further.

Most toys bought from Pure Plesier have a manufacturer’s warranty on them. The warranty time can be 1, 2 or 5 years depending on the brand.  Lelo and Swan have an extended 9-year quality warranty on their products, but you have to register your product on the manufacturer’s site.  Keep your packaging as well as your order number for any exchange within the warranty period.

Only products that come with a warranty may be exchanged if defective within the warranty period. All adult toys must be returned in the original undamaged packaging with charger cables if included. Unfortunately, NO product can be returned without its packaging and order number.

All rechargeable adult toys needs to be charged, checked and most of the times be send to supplier for final inspection report before replacement of refund can be done. This will take between 5 to 10 working days. If I am unable to replace your product with the same, I will offer you the option of a fully redeemable voucher.

Note: Manufacturer warranties warrant your products against defects due to faulty workmanship or materials that affect the product’s function. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse, or neglect. Taking the pleasure object apart (or its accessories) will render the warranty invalid.